Client challenge
Where the business needed support
The reseller did not have a centralized process for determining which orders should be generating commissions, whether the correct payments were being received, or when services had been disconnected. A single customer order could include as many as 500 service locations, each with different installation, activation, billing, commission eligibility, or disconnection dates.
VirtuPinoy solution
What the team handled
- Designed and launched an end-to-end Telco and Cloud commission management process from order submission through installation, activation, commission eligibility, payment verification, and disconnection.
- Created a centralized system to track every order and its individual service locations, including complex orders containing hundreds of locations.
- Established a structured process for identifying commission-eligible services and comparing expected commissions with actual carrier payments.
- Recorded disconnections and updated commission status to support accurate recurring commission reporting.
Business impact
Documented operational outcomes
- A centralized system for following orders from submission through activation and monthly commission receipt
- Easier management of complex, multi-location orders
- A stronger basis for identifying missing commissions and investigating payment discrepancies
- Better visibility into whether the reseller was receiving the recurring monthly commissions it had earned
- A more centralized, accurate, and scalable commission operation