Guidance for your account, hiring, agreements, payments, privacy, and VirtuPinoy support.
Contact SupportUse Marketing Communications in Account Settings to opt in separately to newsletters and promotions. The checkbox is optional and initially unchecked. Declining or withdrawing marketing consent does not stop necessary account, contract, payment, security, or support messages. VirtuPinoy records the wording version, source, time, and choice. Withdraw using Account Settings, the email unsubscribe option, or Support; a minimal suppression record may remain.
Detailed Tracker work diary and activity records are retained for 2 years after the work date. Actual screenshots or optional camera images are retained for no more than 90 days after capture. Approved hours, invoices, payment and accounting records are retained for at least 5 years after the relevant transaction or contract period. Security logs are generally retained for 12 months. Ordinary account profiles are generally retained for up to 2 years after closure. Active disputes, investigations, legal, tax, audit, or contractual obligations may extend retention. See the Privacy Policy for exceptions and secure disposal.
Policies updated October 5, 2026 do not automatically replace the agreements you previously accepted. Material changes affecting fees, payments, monitoring, personal-data categories or sharing, disputes, or responsibilities normally require review and renewed acceptance for the affected service. Minor corrections and clarifications normally require notice only. Marking a policy notice as read is separate from accepting a contract or granting marketing consent. Accepted versions and their acceptance history are preserved.
Submit the professional application with your résumé and accurate contact information. Applicants must be at least 18. Account setup instructions go to the registered email, and your résumé stays linked to that account. Registration does not guarantee profile publication, placement, assignment, or income.
Choose Set Up My Password and use the one-time email link within 30 minutes. Initial setup links differ from password reset links. Use at least 8 characters with an uppercase letter, a lowercase letter, a number, and a special character. Passwords are never sent by email; request a new link if setup expires.
Open Contractor Sign In with the email linked to your application or profile. Use Job Opportunities and My Applications for hiring activity, and the available profile, contract, and assignment pages for your current status. Contact Support if access is restricted or your registered email needs to change.
Choose Forgot Password and use the secure one-time link sent to your registered email. Newly issued contractor password reset links are valid for 72 hours, including links sent with staff assistance. A replacement invalidates the earlier reset link, and each link can be used once. Create a strong password and sign in again; old sessions are signed out. Self-service resend requests are limited to one every 5 minutes. Never share the link or password.
Submit your résumé, skills, tools, availability, and required acknowledgments once. One résumé application is accepted per email until staff deletes the existing applicant record. Use your linked account to complete your profile, correct information, and apply to approved jobs in Job Opportunities; a job application does not require another résumé intake.
Complete your profile and submit it for initial review. Screening may include résumé review, skills verification, an interview, and requests for corrections or evidence. Staff approval and publication are required before a profile is available to approved clients. Profile completion or interview selection alone does not guarantee publication or assignment.
Review My Applications and interview notifications for the confirmed next step. When selected for an interview, use Interview Messages to discuss the role, availability, and scheduling within VirtuPinoy. Coordinate other interview requests through the team. Do not share private contact details or arrange work outside the approved process.
Clients may save talent, select applicants for interviews, or choose a preferred professional. Selection does not activate an assignment. VirtuPinoy confirms availability, verification, applicable agreement acceptance, onboarding, and payment conditions before work begins. Follow the verified next step in your portal or notifications.
Applicants and pending profiles have limited access. Contracts and assignments appear only when related records exist.
Open My Client Profile to review the approved information shown to eligible clients. Private contact details and protected personal or financial records are not part of the standard profile. Keep your information accurate and request corrections when needed.
Open Edit Profile, review the proposed information, and Submit Changes for Approval. Every contractor-proposed profile update requires staff approval before client display. The last approved version stays visible during review. Do not include email, phone numbers, websites, social handles, or messaging details. A pending profile request must be decided before another profile request is submitted.
Follow Profile Change Requests for the review status and staff notes. VirtuPinoy may approve all or selected fields, request revisions or evidence, or reject changes. Proposed content does not replace the approved profile until approval. Photo, résumé, certification, portfolio, and video submissions also require review.
Use Resume & Documents to submit a clear, recent JPG, PNG, or WebP professional image up to 5 MB. Staff must approve it before client display; the current approved image stays visible during review. Do not include contact details or another person's private information.
In Resume & Documents, upload a PDF, DOC, or DOCX résumé up to 8 MB, review the proposed change, and submit it for staff approval. The approved résumé stays active during review. Client-facing content is reviewed for safe display; original private contact information is protected.
Open Contracts to review the full agreement, scope, dates, availability, rate, payment terms, confidentiality, and required acceptance. Your acceptance does not replace client or VirtuPinoy acceptance of the applicable client agreement and Statement of Work. Material changes may require fresh acceptance. Ask VirtuPinoy to clarify unclear terms before accepting or starting work.
Confirmed assignments show the client, role, responsibilities, schedule, time zone, and engagement status. Start only when VirtuPinoy confirms activation and readiness. Follow the accepted scope and lawful security requirements. Escalate material changes to duties, rates, or schedule through VirtuPinoy; do not arrange separate work or direct compensation without written authorization.
VirtuPinoy handles contractor payouts under your separate agreement; never accept direct client payment unless authorized in writing. Configured hourly contracts show your own rate and estimated earnings or finalized contractor payable in Hourly Billing. A payable amount or client invoice marked Paid is not proof that your payout has been sent. Ask Support to route payout-schedule or payment-record questions to Finance.
For a configured hourly assignment, record work through VirtuPinoy Tracker using the process provided during onboarding. In Hourly Billing, select Open Work Diary to review time entries, activity, and captured screenshots or notes by week and day in UTC. Weekly billing uses recorded active plus idle time and billable manual entries unless rejected or disputed during the five-day review. Load more records when prompted and report missing or incorrect time to Support.
Follow the notice, availability, and communication terms in your agreement. Notify VirtuPinoy promptly about planned absences, unexpected unavailability, or schedule changes through Support or the agreed engagement channel. A support request does not automatically approve a change or pause an assignment; wait for confirmation and coordinate required handover.
Use Support Tickets, Contact Support, or the VirtuPinoy Support Assistant. Include the application, profile, assignment, contract, billing week, or page involved, describe the issue, and set the urgency. Follow the ticket for replies. Do not send passwords, banking credentials, or unnecessary sensitive information.
Review contract status, dates, and notice terms in Contracts. Contact VirtuPinoy if an assignment may need to pause, renew, or end; contractors cannot unilaterally change the portal contract status. Confirm the effective date, complete agreed handover and access return, and follow payment and confidentiality obligations. Private end-of-contract feedback is available for 14 calendar days after VirtuPinoy marks the contract Ended.
Interview Messages opens after a client selects you for an interview. Keep the conversation about the job and interview arrangements. Contact details, external links, social handles, and addresses are blocked. Closed interviews have read-only message history. Contact Support if a conversation or next step is unavailable.
Profile Display Consent is separate from the Privacy Policy and other account or engagement terms. Your affirmative selections determine which categories of approved professional information may be shown to approved business clients. The public list of categories alone does not record consent. Profiles are private by default, except where the candidate has separately opted into public website promotion. Client-facing profile consent does not itself authorize public promotion; a separate opt-in covers only the approved professional information identified in that choice. Full resumes and private contact details remain private. Contact privacy@virtupinoy.com to withdraw public promotion consent or request removal of content controlled by VirtuPinoy. Consent does not guarantee an interview, placement, or income.
Email privacy@virtupinoy.com with the subject Withdraw Profile Display Consent. Under the published consent, withdrawal takes effect within five business days after identity verification, subject to technical processing. It stops future profile display and generally prevents new opportunities requiring display. It does not automatically close your account, end an active assignment or remove records retained for contractual, security, legal, or dispute purposes.
Use Resume & Documents to submit certification evidence, client-safe portfolio files, or a professional introduction video for review. Show only material you have the right to share. Remove confidential client information and private contact details; portfolio website links are not allowed. Only approved or verified items appear to eligible clients.
Matching may compare approved skills, experience, tools, schedule, and other role information with client requirements. Scores and rankings support human review; they are not guarantees or the sole basis for a final hiring decision. Request profile corrections through the review process or raise matching concerns with support@virtupinoy.com or privacy@virtupinoy.com.
Hourly billing weeks run Monday–Sunday in UTC. Current earnings are estimates; finalized records retain their original hours and rates. Billable recorded time includes active and idle durations and manual entries unless rejected or disputed during the five-day review. Deleted and nonbillable time is excluded. Hours above the agreed weekly limit are not automatically billed. Confirm corrections with VirtuPinoy rather than assuming all recorded time is payable.
The client receives 5 days to review, then 3 days to pay to continue tracking. Overdue invoices can suspend the contract and block logging further hours. Do not bypass the restriction or accept direct payment; contact Support. Tracking also requires an active contract within its permitted dates. Payment alone does not override a paused or ended contract.
Use Account Settings for available optional email preferences and Notifications for portal updates. Security, legal, and critical billing communications remain necessary. Newsletters require a separate opt-in; use the unsubscribe option or contact Support to withdraw marketing consent.
Keep client information, credentials, work samples, and other people's records confidential. Use authorized systems and minimum necessary access; never share passwords or upload private client material to a profile. Request personal-data access or correction, or report suspected privacy incidents, through privacy@virtupinoy.com. Contact support@virtupinoy.com promptly for account or access concerns. Identity verification may be required.
