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Contractor Support

Contractor Help Center

Step-by-step guidance that matches the current VirtuPinoy Test workflow.

Contact Support

Creating an account

Submit the professional registration form. Application and account creation do not guarantee placement.

Setting up a password

Choose Set Up My Password and use the one-time secure link sent to your registered email. Passwords are never sent by email.

Logging in

Open Contractor Sign In and use the email connected to your VirtuPinoy application or contractor profile.

Resetting a password

Choose Forgot Password, use the secure one-time link, and create a new strong password. Old sessions are signed out.

Applying

Submit your résumé, skills, tools, availability, and consent. VirtuPinoy reviews applications and contacts suitable candidates.

Screening

Screening may include résumé review, skills verification, interview notes, and recommended training based on the role.

Interviews

VirtuPinoy coordinates interviews with approved clients. Do not bypass the team or share private direct-contact details.

Selection process

A client may shortlist, request more information, request an interview, approve, or decline. VirtuPinoy communicates the verified next step.

Limited access before hiring

Applicants and pending profiles have limited access. Contracts and assignments appear only when related records exist.

Viewing the client-facing profile

Open View My Client Profile in the Contractor Dashboard. This preview shows exactly the approved information clients can review.

Updating the client-facing profile

Edit allowed fields, review the proposed version, then submit changes for approval. The current approved profile stays visible until staff approves changes.

Profile change approval

Changes move through Draft, Pending Approval, Approved, Revision Requested, or Rejected. Staff records the decision and approved fields.

Uploading a professional image

Choose a clear, recent JPG, PNG, or WebP image up to 5 MB. Preview it before submitting; staff must approve it before client display.

Updating a resume

Upload a PDF, DOC, or DOCX résumé with the profile change request. The approved résumé remains active while the replacement is reviewed.

Contracts

Related agreements appear in My Contracts. Review terms and record acceptance through the portal.

Assignments

Confirmed engagements appear when VirtuPinoy records the client, role, schedule, and contract. Direct client arrangements are not permitted.

Payment questions

Contractor payment records are handled privately by VirtuPinoy Finance and are not displayed in the Contractor Portal. Contact VirtuPinoy Support for payment-schedule or payment-record questions. Never accept direct client payment.

Timesheets

A dedicated timesheet tool is not currently available in this Test portal. Follow the schedule and reporting process provided by VirtuPinoy staff.

Leave requests

A dedicated leave form is not currently available. Submit a support ticket or follow the engagement communication process provided by staff.

Support tickets

Use Contact Support or the VirtuPinoy Support Assistant and include the contract, assignment, or page involved.

Contract renewal or ending

Contract status and dates appear in My Contracts. Contact VirtuPinoy if work may need to pause or end; contractors cannot unilaterally change the contract in the portal. Private end-of-contract feedback is available for 14 calendar days after VirtuPinoy marks the contract Ended.