Creating an account
Open Create Client Account, complete the five registration steps, and submit once. VirtuPinoy reviews the company before full portal access is available.
Client Support
Client Help Center
Step-by-step guidance that matches the current VirtuPinoy Test workflow.
Contact SupportPassword requirements
Use at least 8 characters with one uppercase letter, one lowercase letter, one number, and one special character. Never share your password.
Logging in
Open Client Sign In and enter your normalized business email and password. Pending accounts can view their review status but cannot view contractor profiles.
Resetting a password
Choose Forgot Password or Set Up My Password. Use the one-time secure link from the email, create a new password, then sign in again.
Why client approval is required
VirtuPinoy verifies each company to protect contractor information and make sure candidate access is connected to a genuine hiring need.
Completing a company profile
Provide accurate company, industry, business, schedule, budget, tools, and staffing information. Staff may request more information before approval.
Requesting contractors
Describe the role and hiring need in your Client Dashboard or schedule a call. VirtuPinoy screens and assigns suitable approved profiles.
How Hiring With VirtuPinoy Works
Review the end-to-end hiring flow from request to onboarding and ongoing support.
Reviewing contractor profiles
Approved clients can view generally available approved profiles and profiles assigned to their hiring needs. Private contact details are hidden.
Reviewing resumes
Use View Resume on an approved profile when a sanitized résumé is available. Original contact details and private documents remain protected.
Shortlisting candidates
Use Shortlist, Approve Candidate, Request More Information, or Decline Candidate. Add notes for the VirtuPinoy team.
Requesting interviews
Select Request Interview Through VirtuPinoy. The team coordinates the introductory call; direct contractor contact is not available.
Why direct contractor contact is restricted
VirtuPinoy remains the middle party for privacy, scheduling, onboarding, support, and non-circumvention. All communication starts through the VirtuPinoy team.
Booking meetings
Use My Schedule / Calls or Schedule a Call. Include your time zone and notes so the assigned staff member can coordinate.
Contracts
My Contracts shows an operational summary and a secure link to the full agreement. Active clients may request a pause or end, while paused clients may request a resume. VirtuPinoy reviews every lifecycle request before it takes effect.
Client reports
Client Reports summarizes only your company’s hiring, candidates, engagements, meetings, contracts, invoices, verified payments, tickets, and activity. Use the filters or download a private CSV export.
Notification preferences
Optional hiring, contract, engagement, meeting, and support emails can be adjusted in Account Settings. Security, legal, and critical billing notices always remain enabled, and portal notifications remain available.
Payments and invoices
Clients pay VirtuPinoy, not contractors directly. Payment status appears with the related contract when staff records it.
Support tickets
Use Contact Support or the VirtuPinoy Support Assistant. Provide the related page, a clear description, and urgency.
Replacement requests
Request support from the related contract or submit a support ticket. The VirtuPinoy team will review the engagement and coordinate next steps.
Updating account details
Use Update account profile in the Client Dashboard. Important access or company changes may be reviewed by staff.
Account suspension or closure
Suspended, rejected, removed, or closed accounts cannot access approved profiles. Contact support if you believe the status is incorrect.