Client challenge
Where the business needed support
The client’s Collections team was managing nearly $200 million in past-due invoices. The outstanding balance created reduced cash-flow visibility, a growing collections backlog, unresolved customer disputes, and difficulty determining which accounts required immediate attention.
VirtuPinoy solution
What the team handled
- Reviewed the outstanding accounts receivable portfolio and organized invoices according to age, value, customer, and collection status.
- Prioritized high-value and high-risk accounts while documenting customer communications, promised payment dates, disputes, and required internal actions.
- Strengthened customer follow-up and coordinated with Sales, Sales Operations, service delivery, Accounts Receivable, Billing, Cash Application, Customer Service, Account Management, and Finance leadership.
- Established consistent tracking so every priority account had a clear status, owner, and next action.
Business impact
Documented operational outcomes
- Past-due receivables decreased from nearly $200 million to less than $50 million within six months
- A reduction of more than $150 million and more than 75%
- Improved visibility into unresolved invoices and better prioritization of high-value accounts
- Faster identification of disputes and internal blockers
- A more structured and accountable collection process